fb89's Privacy Policy
Your personal information is completely safe with us. This document transparently explains how fb89 collects, uses, and protects your information.
Table of Contents
- 1. Introduction & Scope
- 2. Information We Collect
- 3. Methods of Data Collection
- 4. Purpose of Using Information
- 5. Sharing Information with Third Parties
- 6. Data Storage & Retention
- 7. Data Security Measures
- 8. User Rights
- 9. Cookies & Tracking Technologies
- 10. Protection of Minors' Information
- 11. Policy Changes
- 12. Contact
Introduction & Scope
fb89 ("we", "our", or "platform") is an online casino and betting platform operated for players in Bangladesh. We take the privacy of every member who uses our services very seriously.
This privacy policy ("policy") applies to fb89's website, mobile version, and all related services. When you create an account on our platform, use our services, or contact us in any way, you will be considered to have accepted the terms of this policy.
This policy is a complement to the Terms & Conditions and Responsible Gaming policy and should be read together with them. If you have any doubts about anything, please contact the fb89 support team.
Scope of Application
This policy applies only to information collected directly through the fb89 platform. It does not apply to third-party websites or services that have their own separate privacy policies. fb89 is not responsible for the privacy practices of third parties.
Information We Collect
fb89 may collect the following types of information to operate its services:
2.1 Identity Information
- Full name and date of birth
- National ID card or passport number (for identity verification)
- Permanent address and current address
- Email address and mobile number
2.2 Financial Information
- bKash, Nagad, or Rocket account number
- Bank account information (for deposits or withdrawals)
- Transaction history and amounts
Note: fb89 never stores your full bank card number or password. Payment information is always processed through encrypted channels.
2.3 Usage Information
- Login times, game play history, and betting activity
- Preferred game categories and betting types
- Time spent on the platform and navigation patterns
2.4 Technical Information
- IP address and device type
- Operating system and browser information
- Session data and cookie information
2.5 Communication Information
- Records of conversations with our support team via live chat and email
- Information related to complaints and feedback
Methods of Data Collection
fb89 collects information in the following ways:
3.1 Direct Collection
Information you voluntarily provide during account registration, documents submitted during the identity verification process, and information provided when contacting the support team all fall under direct collection.
3.2 Automatic Collection
When you browse the fb89 platform, certain technical information is automatically collected through cookies, web beacons, and similar technologies. This information is used to improve the platform's performance.
3.3 Through Third Parties
Transaction confirmation information received from bKash, Nagad, Rocket, or banks during payment processing, and necessary information from identity verification service providers, may be obtained.
Purpose of Using Information
fb89 uses the collected information for the following legitimate purposes:
4.1 Service Operations
- Account creation, management, and security assurance
- Processing deposits, withdrawals, and all financial transactions
- Providing bonuses, promotions, and VIP benefits
- Ensuring 24/7 customer support
4.2 Security & Compliance
- Identity verification and age confirmation (21+ policy)
- Fraud detection and prevention
- Compliance with anti-money laundering regulations
- Implementation of responsible gaming policy
4.3 Service Improvement
- Analyzing user experience and improving the platform
- Considering user preferences in developing new games and features
- Identifying and resolving technical issues
4.4 Communication
- Important account-related notifications and transaction confirmations
- Promotional offers and information about new services (only with your consent)
- Responding to support requests and resolving complaints
Sharing Information with Third Parties
fb89 does not sell your personal information or disclose it to third parties in an unauthorized manner for any commercial purpose. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
Limited information may be shared with bKash, Nagad, Rocket, and banks for payment processing; with authorized partners for identity verification services; and with selected technology providers for managing technical infrastructure. These partners may only use the information to provide the necessary services and will be bound by strict confidentiality agreements.
5.2 Legal Obligations
fb89 may be required to disclose information in accordance with court orders, regulatory authority directives, or the requirements of applicable law. In such disclosures, fb89 will try to notify you in advance as much as possible, though this may not always be possible for legal reasons.
5.3 Business Changes
In the event of a change in ownership, merger, or acquisition of fb89, user information may be transferred. In such cases, the new operators will also be required to uphold the same privacy standards.
5.4 With User Consent
Except in the circumstances mentioned above, if information is to be shared with a third party for any other purpose, fb89 will obtain your explicit consent in advance.
Data Storage & Retention
fb89 stores your personal information only for as long as necessary. The retention period depends on the nature and purpose of the information.
6.1 For Active Accounts
All relevant information will be retained for as long as your account remains active. This information is needed to ensure uninterrupted service and to protect your account.
6.2 After Account Closure
Even after an account is closed or deactivated, it may be mandatory to retain transaction and identity-related information for a specified period under applicable laws, financial regulations, and anti-money laundering policies.
6.3 Deletion of Information
After the specified retention period ends, fb89 securely deletes or anonymizes your personal information so that you can no longer be identified from it.
Data Security Measures
fb89 takes industry-standard technical and administrative measures to protect your information. Our security framework consists of the following layers:
7.1 Technical Security
- All data transfers secured with SSL encryption
- Sensitive information stored in an encrypted state
- Regular security audits and vulnerability assessments
- Firewall and intrusion detection systems
- Two-factor authentication option
7.2 Administrative Security
- Limited access policy — only authorized staff can view sensitive information
- Regular staff training on privacy and data protection
- Rapid response plan in the event of a data breach
7.3 Actions in the Event of a Security Breach
If a security breach occurs in fb89's systems and it affects your information, we will notify you as quickly as possible and take necessary steps to minimize the damage.
User Rights
As a user of fb89, you have the following rights over your personal information:
8.1 Right of Access & Review
You may at any time request to know what information fb89 holds about you. This request can be made through the support team.
8.2 Right to Rectification
You have the right to have any inaccuracies or incompleteness in your stored information corrected. Information can be updated through account settings or via the support team.
8.3 Right to Erasure
In certain circumstances you may request the deletion of your personal information. However, information that is required to be retained for legal or regulatory reasons may not be immediately deletable.
8.4 Right to Restrict Processing
You may request that the processing of your information be restricted for specific purposes, particularly in the case of marketing communications.
8.5 How to Exercise Your Rights
To exercise any of the rights described above, please contact the fb89 support team. We will respond to your request within the timeframe required by applicable law.
Cookies & Tracking Technologies
fb89 uses cookies and similar tracking technologies to improve the functionality of the platform.
9.1 Types of Cookies
- Essential Cookies: Used to maintain login sessions and manage basic platform operations. Without these, the service will not function properly.
- Functional Cookies: Used to remember your preferences and settings so you have a better experience on your next visit.
- Analytics Cookies: Used to understand how the platform is used and to collect anonymous statistics for service improvement.
9.2 Cookie Controls
You can control or disable cookies through your browser settings. However, disabling essential cookies may prevent some core features of the platform from working. Contact the fb89 support team to learn more about managing cookies.
Protection of Minors' Information
fb89 services are strictly for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.
An age verification process is in place during account registration. If a minor's information enters our system for any reason, we will close that account and delete the associated data as soon as we become aware of it.
Parents or legal guardians who suspect their child has registered on fb89 should contact our support team immediately. To learn more about our responsible gaming policy, visit the Responsible Gaming page.
Policy Changes
fb89 reserves the right to update this privacy policy periodically due to changes in business operations, applicable law, or the need to improve services.
11.1 Notice of Changes
For significant changes, fb89 will notify users in the following ways:
- Notification sent to the registered email address
- On-screen notification displayed at the time of account login
- Prominently published on the website
11.2 Effect of Changes
Continued use of fb89 after the updated policy has been published on the website will be considered as your acceptance of the revised policy. If you do not agree with the changes, you may request to close your account.
Contact
If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please contact the fb89 support team. We provide support in both Bengali and English.
After receiving a privacy-related request, fb89 will endeavor to respond as quickly as possible. Complex requests may take longer to process, and in such cases we will keep you updated on the progress.
For more information, please visit the FAQ, Terms & Conditions, and About Us pages.